Privacy Policy

Privacy Policy for http://house-sitting.tickertrail.com

Introduction

Welcome to House Sitting, an online platform dedicated to connecting homeowners with reliable house sitters. At http://house-sitting.tickertrail.com (referred to as ‘the Company’, ‘we’, or ‘our’), we are committed to maintaining the privacy and security of your personal information. This Privacy Policy serves as a comprehensive guide to our data handling practices, ensuring transparency and compliance with various global privacy laws.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services accessible through links on our platform. These entities have their own privacy policies governing data collection and usage, which are beyond our control.

Processing Activities

This Privacy Policy outlines our practices regarding:

  1. User Accounts: When you create an account with us to access our services as an authorized user.
  2. Website Visits: Any interaction with our websites linked to this policy.
  3. Communication: Receiving marketing, informational, or transactional emails, calls, or text messages (SMS) from House Sitting.

Personal Data Collection

We collect several categories of personal data to enhance your user experience and provide tailored services:

  1. Account Information: Details required to set up and maintain your user account, such as name, email address, and password.
  2. Payment Information: Data related to transactions, including payment method details and billing addresses.
  3. Financial Information: This may include bank account information if you choose to link it for seamless payments.
  4. Purchase History: Records of your interactions with our platform, such as services booked or products purchased.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, used for analytics and personalization.
  6. Location Data: Information about your geographical location, which helps us provide location-based services.
  7. Feedback and Reviews: Your ratings, reviews, and comments to improve our platform.
  8. Social Media Information: If you choose to connect your social media accounts, we may collect data from these platforms for enhanced user profiles.
  9. Product Interest: Details about products or services that interest you on our platform.

We gather this data through various means: direct input by users, automated tracking technologies (like cookies), and third-party partners who provide us with aggregated user information.

Cookies and Tracking Technologies

Cookies are small text files stored on your device to enhance your browsing experience. We use cookies for several purposes:

  • Strictly Necessary: Essential for platform navigation and functionality.
  • Preference: Remembering user preferences for a personalized experience.
  • Analytics: Providing insights into site usage, enabling us to improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their tracking preferences.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for collection or as required by law. Once the retention period expires, we ensure secure deletion or anonymization of such data. Our data retention policies vary depending on the type of data and its usage within our systems.

Security Measures

The security of your personal information is a top priority. We implement robust organizational safeguards and technical measures to protect against unauthorized access, disclosure, alteration, or destruction of data. This includes:

  • Encryption for secure data transmission and storage.
  • Engaging secure third-party processing partners who adhere to strict privacy standards.
  • Regular security assessments and updates to our systems.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our platform does not intentionally collect or solicit personal information from children, and we do not allow them to register for accounts without parental consent.

Your Rights (Data Subject Rights)

Depending on your location, you may have specific rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure: Also known as ‘right to be forgotten,’ this allows you to request the deletion of your data.
  • Restriction: Limit our processing of your data under certain circumstances.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Ensure that exercising your data rights does not negatively impact your user experience with us.

To exercise any of these rights, please contact our Data Protection Officer or Privacy Team using the contact details provided in this policy.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be prominently displayed on our website, and updated policy versions will be available upon request.

Contact Information

For any inquiries, unsubscribe requests, data-related questions, or feedback, please contact us:

  • Email: [email protected]
  • Mailing Address: House Sitting Privacy Team, [Street Address], [City, State, ZIP Code]